Frequently Asked Questions

Everything you need to know about shopping with Steps New York.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental U.S. Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain items like jewelry and final sale pieces are non-returnable.

Do you offer international shipping?

Currently, Steps New York ships exclusively within the United States. We are working on expanding our logistics to bring our New York style to international customers in the near future.

How do I know which size to choose?

Each product page features a detailed size guide. Since we curate a variety of contemporary brands, we recommend checking the specific measurements provided to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 30 minutes of placement by contacting our customer support team.